FAQs
What is property factoring?
Property factoring is the management and maintenance of the parts of a building or development that Homeowners own in common: roofs, closes and stairwells, shared gardens, common services and the common buildings insurance. What a factor does for your building is set by your Title Deeds or Deed of Conditions (or, where those are silent, the Tenement Management Scheme) and set out in the factor’s Written Statement of Services. Property factors in Scotland must be registered and follow the Code of Conduct under the Property Factors (Scotland) Act 2011.
What should I do in a building emergency?
If anyone is in danger, or there’s a fire or a crime, call 999 first. If you smell gas, call the Gas Emergency line on 0800 111 999. For an urgent problem with the common parts of your building, such as a roof leak, burst common pipe or electrical fault, call us on 0141 354 1735 during office hours. Out of hours, contact our approved emergency contractors directly using the numbers on our Emergency Contacts page. Problems inside your own flat are the owner’s responsibility. If an emergency contractor is called out to a problem inside your flat, you’ll be charged for the call-out.
Why does our building have a common insurance policy?
Many Title Deeds, and the Tenement Management Scheme, require owners to insure the building, often under one common policy for the whole building. A common policy means everyone is covered on the same terms, with one point of contact for claims affecting shared parts. What’s covered, the excess, and any exclusions depend on the policy itself, so cover isn’t automatic for every type of damage. Where we arrange the common policy, we’ll give Homeowners a summary of cover and an annual insurance statement as required by the Code of Conduct. Your contents, and any improvements inside your flat, usually need your own separate insurance.
What does Integro do for our building?
We manage and look after the common parts of your building on behalf of all the Homeowners. That includes arranging cleaning and landscaping, organising Common Repairs and getting quotes from vetted contractors, arranging the common buildings insurance where we’re instructed to, managing the Float, and sending clear invoices that show each owner’s share. We also carry out quarterly inspections and keep you updated. Exactly what we do for your building is set out in our Written Statement of Services. If you can’t reach us, or want to raise a concern, there’s always someone at the end of the phone or email.
What does the management fee cover, and how is it shared?
Our management fee covers the work of running your building: organising contractors and maintenance contracts, inspections, consultation with Homeowners, billing, record-keeping and insurance administration. The amount of the fee, what it includes, and how and when it’s reviewed are all set out in our Written Statement of Services. Costs for work on the common parts, such as repairs, cleaning and insurance, are charged separately at cost and shared between owners (Apportionment) according to your Title Deeds or Deed of Conditions, or the Tenement Management Scheme where the deeds are silent. Every invoice shows your share clearly.
What happens if an owner doesn’t pay their share?
We follow a written debt recovery procedure, and the full procedure is available on request. If a payment is missed, we’ll phone you first, then send a written reminder. If you’re struggling, talk to us. We’ll offer a repayment arrangement and give you reasonable time. Free, impartial debt advice is available, for example from Citizens Advice Scotland. If the debt stays unpaid, we’ll send a final written notice giving 14 days to pay before referral to a debt collection agency. Late payment charges are set out in our Written Statement of Services and shown on your bill. We take these steps before any share is charged to other jointly liable owners, and we always give notice before any legal action.
How do we change our property factor?
Since 1 April 2026, the owners of a majority of the properties can dismiss their factor and appoint a new one, even if your Title Deeds are silent or require more (Title Conditions (Scotland) Act 2003, s.64, as amended). One vote per property. The only exception is where a developer still holds an active manager burden. Give the outgoing factor written notice in line with their Written Statement of Services. They must return funds due to you, including your Float, when the final bill is settled, provide the final account within three months, and co-operate with the new factor at handover. Read our full guide or request a proposal.
How do you choose contractors, and when are owners consulted?
We use contractors with a proven track record of good-quality work at a fair price, and we check them before they work on your building. For larger jobs we get competitive quotes. For Common Repairs above the spending threshold set out in our Written Statement of Services (or your Title Deeds), we consult Homeowners and get the necessary approval before work goes ahead, except in a genuine emergency where we’ll act to prevent further damage and keep you informed. Integro has no commercial interest or shareholding in any of the contractors we use, so our choice is based only on quality and price.
What is a Written statement of services
The Written Statement of Services (WSS) is the document every registered property factor must give Homeowners under the Code of Conduct. It sets out what we do for your building, our management fee and how it’s reviewed, how costs are apportioned, the Float, the spending level above which we consult owners on Common Repairs, how we communicate, our debt recovery and complaints procedures, and how owners can end the arrangement. You’ll receive a copy when we start factoring your building, and you can ask for a copy at any time.